Shuvo's Privacy Policy – Your Data, Our Responsibility

Welcome to shuvo. This Privacy Policy applies to your shuvo account and your use of all services on our platform. shuvo believes that every user's personal information belongs to them, and protecting that information is our foremost responsibility.

Our Privacy Policy is written in plain language so you always know exactly what we do — and don't do — with your information. By using the Shuvo website or app, you agree to and accept this Privacy Policy.

This policy applies to: website visitors, registered members, users of betting services, and anyone who interacts with any Shuvo service. If you have any questions, feel free to contact us at any time.

Shuvo collects only the information that is necessary and relevant. We never ask for data we don't need. Below is a detailed breakdown of the types of information we collect:

Information Provided Directly

• Identity Details: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number, current address.
• Account Information: Username, password (stored in encrypted form).
• Financial Information: Payment method details used for deposits and withdrawals (full card numbers are not stored).
• KYC Documents: Copies of documents required for identity and address verification.

Automatically Collected Information

• Device Information: Device type, operating system, browser type and version.
• Connection Information: IP address, login time, session duration.
• Usage Data: Pages you visited, time spent, and bets you placed.
• Cookie & Tracking Data: See the Cookies section for full details.

Shuvo uses your information only for specific, legitimate purposes. Your data is never used beyond the reason it was collected. The primary purposes are outlined below:

• Service Delivery: Creating and managing accounts, and keeping all betting services running smoothly.
• Identity Verification: Verifying your identity during registration and throughout the KYC process.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records.
• Customer Support: Helping you with questions, complaints, or issues you may have.
• Security: To prevent fraud, hacking, and the creation of multiple accounts.
• Legal Compliance: Complying with applicable laws and regulations.
• Responsible Gaming: Monitoring betting behavior to provide support when needed.
• Platform Improvement: Analyzing user experience to improve the quality of our services.

Shuvo never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared with our partners in certain specific situations:

Circumstances Where Data May Be Shared

• Payment Processors: With authorized payment gateways such as bKash, Nagad, and Rocket to process transactions.
• KYC Verification Providers: With licensed verification services for identity authentication.
• Legal Authorities: When required by a valid court order or government authority.
• Fraud Prevention: With relevant authorities for the prevention of financial crime.
• Business Changes: In the event of a company merger or acquisition (you will be notified in advance).

Before sharing any information with third parties, Shuvo ensures they follow privacy protection standards equal to or higher than our own. All partners are contractually bound to safeguard your data.

Shuvo employs state-of-the-art technology to keep your data secure. Our security infrastructure meets the highest industry standards. The key measures we have in place are outlined below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Password Hashing: Your password is hashed using the bcrypt algorithm — it cannot be read by anyone.
• Two-Factor Authentication (2FA): Option to enable 2FA for an added layer of account security.
• Regular Security Audits: Regular system security audits are conducted by independent third-party experts.
• Data Backup: Regular backups of all data are stored on secure servers.
• Access Controls: Only authorized personnel can access the data they need.
• Incident Response Plan: A response plan is in place to take immediate action in the event of any security breach.

Shuvo uses cookies on its website to improve service quality and personalize your experience. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining your login session and ensuring security. Disabling these cookies may prevent the site from functioning properly.
• Performance Cookies: Used to understand which parts of the site are most visited. These cookies do not identify you personally.
• Functionality Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: To analyze site usage and make improvements – with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

Shuvo does not store your data indefinitely. Specific retention periods are set for each type of information, determined by legal requirements and business purposes.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified. You may also request early deletion of your data, though certain information may need to be retained due to legal obligations.

Every Shuvo member has certain fundamental rights over their own data. To exercise these rights, simply contact us – we'll respond within 48 hours.

To exercise these rights info@shuvo.imEmail us or reach out directly to customer support. We aim to provide an initial response within 48 hours and a full resolution within 30 days.

Shuvo is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to minors. Age is verified at registration, and additional documentation may be requested in cases of doubt.

If we discover that a minor has created an account on our platform, that account will be closed immediately and any collected data will be deleted. If a parent or guardian suspects their child is using our platform, please contact us right away.

Shuvo reserves the right to update this Privacy Policy as needed. Changes may occur due to legal requirements, technological developments, or business updates.

For significant changes, we will notify you in advance via email or platform notification. For minor updates, the date at the top of this page will be updated. Continued use of the platform after any changes constitutes acceptance of the revised policy.

Any updates to our Privacy Policy are always aimed at making things more convenient and protective for our members. Our goal is to earn your trust — and keep it.

For any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to reach out. We're always here to help.

When emailing us about a privacy matter, including "Privacy Request" in the subject line will help us respond faster. Our privacy team takes every request seriously and works to resolve it as quickly as possible.