Shuvo's Terms & Conditions – Complete Guide

By using the Shuvo website and all its services, you are deemed to have fully accepted these terms and conditions. Shuvo's terms and conditions are drawn up in accordance with applicable laws and regulations in Bangladesh and are binding on all registered members.

It is your responsibility to read and understand these terms. If you disagree with any condition, please refrain from using Shuvo's services. The terms may be updated at any time, and continued use of the platform after any update constitutes acceptance of the revised terms.

Shuvo provides its services to legal residents of Bangladesh. Services may be restricted or unavailable to residents of certain regions or countries. It is your responsibility to ensure you comply with the local laws applicable in your area.

If you experience any technical or other issues while using Shuvo's services, please contact our customer support team. Shuvo will not be liable for financial losses resulting from technical faults caused by the member's own device or connection.

You must be 18 years of age or older to register an account with Shuvo. All information provided during registration must be truthful, accurate, and complete. Registering with false information is a serious violation of these Terms and may result in permanent account closure.

Multiple Accounts Prohibited

Each individual may operate only one Shuvo account. If multiple accounts are found under the same name, device, or IP address, all accounts will be closed and all balances and bonuses may be forfeited.

KYC Verification

All members must complete the KYC (Know Your Customer) process before making a withdrawal. This requires submitting a copy of your national ID or passport along with proof of address. Shuvo may request additional documents at any time for security purposes.

• We recommend completing KYC within 30 days of registration.
• Withdrawals above ৳5,000 will not be processed until KYC verification is complete.
• Document verification is typically completed within 24–48 hours.
• Submitting false documents will result in permanent account closure.

Before placing a bet on Shuvo, please read the specific rules for each market carefully. Once a bet is confirmed, it generally cannot be cancelled. However, in certain circumstances, Shuvo may cancel or void a bet.

Bet Cancellation Circumstances

• If the match does not take place or is declared abandoned.
• Incorrect odds are displayed due to a technical error.
• If the official result is changed.
• If evidence of match-fixing is found.

Live Betting

Odds can change rapidly during Live Betting. Always check the latest odds before your bet is confirmed. Some live bets may be rejected due to technical delays – in such cases, the stake will be returned to your wallet.

Maximum Win Limit

A maximum daily win limit may apply to a single bet. This limit varies across different events and markets. Shuvo reserves the right to adjust these limits at any time, and any changes will be displayed on the platform.

Deposits and withdrawals on Shuvo are only permitted through approved payment methods. Currently supported options include bKash, Nagad, Rocket, and other authorized mobile banking services. Deposits from or withdrawals to third-party accounts are strictly prohibited.

Deposit Rules

• Minimum deposit amount is ৳ 500.
• Deposits are generally credited to your account instantly.
• If a deposit is delayed, please contact customer support with your transaction reference number.
• A maximum daily deposit limit may apply.

Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are processed within a maximum of 72 hours.
• Withdrawals will be restricted until KYC verification is complete.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Shuvo may place a hold on withdrawals in cases of suspicious transactions.

Shuvo's bonuses and promotions are designed to enhance the experience for our members. Each bonus carries its own specific terms, which are detailed on the respective bonus page. The general bonus policy is outlined below.

Welcome Bonus

New members will receive a welcome bonus on their first deposit. To withdraw this bonus, the specified wagering requirements (typically 10x–30x) must be met. The welcome bonus is available once only and must be used within 30 days of registration.

Bonus Abuse Prohibited

• Creating multiple accounts to claim bonuses is strictly prohibited.
• Any attempt to abuse the bonus system will result in all bonuses being forfeited.
• Multiple welcome bonuses from the same household or device are not permitted.
• Shuvo reserves the right to close the accounts of any members found abusing bonuses.

Shuvo reserves the right to modify, suspend, or cancel any promotion at any time. Any changes to promotion terms will be announced on the platform.

You are solely responsible for maintaining the security of your Shuvo account. Do not share your login credentials with anyone. Shuvo will not be held liable for any losses resulting from unauthorized use of your account.

• Use a strong password and update it regularly.
• Keep two-factor authentication (2FA) enabled.
• Avoid logging in over public Wi-Fi.
• Report any suspicious activity to us immediately.
• Stay alert to phishing or scam emails – Shuvo will never ask for your password.

Shuvo stores your personal information with the highest level of security and does not share it with third parties — except where required by law. For more details, please see our Privacy Policy Read.

Shuvo believes betting is a form of entertainment, not a source of income. We encourage members to enjoy betting in a healthy and responsible way. To support responsible gaming, Shuvo provides a range of dedicated tools.

Available Protection Tools

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Decide in advance how much you want to bet within a given period.
• Take a Break: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Option to temporarily or permanently close your account.
• Reality Check: Review a summary of your betting activity at regular intervals.

If you feel that betting is having a negative impact on your life, don't wait – seek help. Shuvo values member well-being above profit.

Shuvo reserves the right to temporarily or permanently close any account for the following reasons:

• Registering with false information.
• Operating multiple accounts.
• Misuse of the bonus or promotion system.
• Fraudulent or match-fixing activity.
• Hacking or attempting unauthorized access to the system.
• Harassment or misconduct toward other members.
• Being identified as a minor.

Any remaining real-money balance (excluding bonuses) in a permanently closed account will be refunded, provided there is no evidence of Terms & Conditions violations. You may also request account closure at any time by contacting customer support.

If a dispute arises regarding a bet, payment, or account matter, please contact Shuvo's customer support in the first instance. We will do our best to resolve the issue within 7 business days.

How to File a Complaint

1. Send your complaint via email with a full description and supporting evidence.
2. Obtain and keep your complaint reference number.
3. The customer support team will provide an initial response within 48 hours.
4. Additional information or documents may be requested if necessary.
5. A final decision will be communicated within 7 business days.

Shuvo reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notifications. Continued use of the platform after any changes constitutes acceptance of the updated Terms.

The date of the latest update will always be shown at the top of this page. We recommend checking this page regularly. If you have any questions about the Terms, feel free to reach out to our customer support team – we're always here to help.

These terms and conditions are provided in Bengali. In the event of any interpretive dispute, Shuvo's official interpretation shall be considered final.